Customer Service
Praha,
Czech Republic
Praha,
Czech Republic
We are looking for a dedicated and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues efficiently.
Responsibilities
- Handle customer requests through various channels (phone, email, chat)
- Provide timely and accurate information about our products and services.
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Assist customers with troubleshooting and problem-solving.
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Follow up with customers to ensure satisfaction.
- Maintain accurate records of customer interactions and resolutions.
Qualifications
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English fluency.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities
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Positive and empathetic attitude.
- Strong attention to detail.
- Knowledge of Asian products, food safety and quality standards (preferred).
Nice to have
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Fluent in additional languages, especially those used by the Thai customer base.
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Experience in e-commerce.
- Experience in managing social media channels and responding to customer inquiries.
What's great in the job?
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Directly contribute to customer satisfaction and loyalty.
- Collaborate with a passionate team.
- Flexible work schedule and competitive benefits.
- Advance your career in a dynamic and growing industry.
- Earn a competitive salary and benefits package.
- Enjoy a positive work environment with perks like: phone, SIM card, working laptop, visa application support,...
Our Product
What We Offer
Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Perks
A full-time position
Attractive salary package.
Positive Work Environment
Work with a supportive
and friendly team.
Employee Discounts
Save on fresh produce and other company products.
Flexible Schedules
Flexible work hours to balance work and personal life.